1. GENERAL QUESTIONS
Q1: Tell us about your company.
The journey of CHOCOCRAFT began in 2013. For over a decade, we have been crafting premium customized chocolate gifts, serving clients across India and internationally via chococraft.com. We’ve worked with 2,500+ brands and over 100,000 customers. Our team includes 15 full-time staff and skilled contract workers. We now ship to the US, UK, and UAE.
Q2: Do you have a physical store?
No, we operate exclusively online and focus on bulk and custom orders.
Q3: How can I place a bulk order?
Orders can be placed via our website or by contacting us at +91 9821 669 229 or customerservice@chococraft.in. We assist with design customization and provide complete product details.
Q4: What types of customization do you offer?
We offer printed chocolates, personalized messages, and packaging in MDF wooden boxes. We also personalize gifts for festivals and individuals with names/photos.
Q5: Can I see a sample before placing a bulk order?
Yes, you can purchase a single box sample. It will be customized with your branding.
Q6: Do you conduct quality checks before dispatching orders?
Yes, we have a strict multi-step quality control process for every order.
Q7: What is the order execution process?
We share digital previews for approval, then proceed with production and packaging. All orders undergo rigorous QC before shipping.
2. CHOCOLATE RELATED QUESTIONS
Q8: What types of chocolates do you use?
Premium dark, milk, and white chocolates. Printed chocolates are layered with white chocolate on top.
Q9: What is the quality of the ingredients used?
We use premium ingredients sourced globally from Singapore, UK, and US suppliers.
Q10: How to store these chocolates?
- Store under 25 °C in a cool, dry place.
- Avoid refrigeration unless necessary.
- Keep away from sunlight and strong odors.
Q11: Are your chocolates nut-free and allergen-free?
They may contain traces as they’re made in facilities that handle nuts.
Q12: What filling and flavors do you offer?
Printed chocolates do not have any fillings. Assorted chocolates have fillings like Almonds, Fruit & Nuts, and Butterscotch.
Q13: What is the shelf life of chocolates?
Best consumed within 3 months from production.
Q15: Do you offer sugar-free or vegan chocolates?
No, not at this time.
3. DESIGNING RELATED QUESTIONS
Q16: Where do you print on the box?
We print on the box top and inner lid (extra cost).
Q17: Can I request a completely custom packaging design?
Yes, we create fully custom packaging with your branding and design.
Q18: Can I write message in language other than English?
Yes. We paste it exactly as received, so ensure correctness before approval.
Q19: Can I request different designs for different chocolates in the same box?
That will depend on the order. Please contact us to know more
Q20: Can I provide my own design for the printed chocolates?
Yes, share your design and we’ll optimize and preview it for approval.
4. PRICE & DISCOUNT QUESTIONS
Q21: Do you offer bulk discounts?
Yes. Share box size, quantity, and location for pricing.
Q22: Do you offer white-label or reseller options?
Yes. Contact us for customization and reseller pricing.
Q23: Can you create chocolates for corporate events and trade shows?
Yes, we specialize in corporate gifting and event-specific designs.
Q24: Can I schedule recurring orders for events or corporate gifting?
Yes, subscription and recurring orders are available. Contact us to set up.
Q25: Will the printed design on chocolates smudge or fade?
No. Designs remain intact under normal storage conditions.
Q26: Can you provide gift wrapping?
Yes, gift wrapping is available at an additional cost.
Q27: Do you have a loyalty program or discounts for repeat customers?
Yes! Discounts are available for repeat and frequent orders.
5. CORPORATE ORDERS & EVENTS
Q28: Do you offer bulk chocolates for weddings and personal events?
Yes. We create chocolates for weddings, birthdays, and other occasions.
Q29: Can you create chocolates for seasonal campaigns like Christmas or Valentine’s Day?
Yes. We offer custom seasonal and festival designs.
Q30: Can you include QR codes or website links on the chocolates / Box / Butter Paper?
Yes, QR codes can be printed on box/butter paper (not on chocolates).
Q31: Do you provide an invoice for corporate orders?
Yes, with GST and other tax details if required.
6. ORDER FULFILLMENT & LOGISTICS
Q32: What happens if my order is delayed?
We’ll coordinate with courier partners and update you if delays occur.
Q39: Can I order for delivery outside India?
Yes. We accept international orders via chococraft.com.
Q40: Can you handle last-minute bulk orders?
Yes, based on production capacity. Contact us to expedite.
Q41: How do you ensure that the chocolates are delivered in perfect condition?
We use weatherproof, damage-resistant packaging. See our shipping page for details.
7. CUSTOMER SUPPORT & EXPERIENCE
Q42: What if I am not satisfied with my order?
Contact us within 24 hours. We will resolve it quickly.
Q43: Can I modify my order after placing it?
No changes for retail orders. Bulk orders can be modified before approval.
Q44: How can I contact CHOCOCRAFT?
Email: customerservice@chococraft.in
Phone: +91 9821 669 229
8. SHIPPING RELATED QUESTIONS
Q48: Can I schedule my order for delivery on a specific date?
We try our best but can't guarantee specific dates due to courier policies.
Q49: Can I send gifts directly to multiple addresses?
Yes, additional shipping fees apply. Share all addresses with us.
Q50: Can I track my order?
Yes, tracking links are shared after dispatch.
Q51: What is your refund or cancellation policy?
No cancellations after production. We resolve defects if they occur.
